Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned, with no limitation in time, to your Independent Scentsy Consultant for repair or replacement.
If you are dissatisfied with your product, you may return it to your Independent Scentsy Consultant for exchange within 30 days of the shipment date.
New, unused merchandise may be exchanged through your Independent Scentsy Consultant at no charge within seven days of merchandise receipt. The merchandise must be in the current catalog and in original shipping condition. The original receipt must be included with the return. We do not offer cash refunds.